Fulfillment Orders

Review assigned warehouse work, resolve fulfillment blockers, and manage shipping actions.

Use a to review and manage the work assigned to a Cybership .

Review a Fulfillment Order

Open ShipOS → Fulfillment Orders (opens the Cybership dashboard in a new tab) and select an order. Check its warehouse, status, shipping address, shipping service, and Fulfill By deadline before processing it.

Line Items shows the products and quantities to pick, including the components of virtual bundles.
Original Line Items is available for Shopify orders and shows the sales-channel items before bundle expansion.
Fulfillments shows the packages shipped or being prepared. Complete draft shipments through Manual Fulfillment.
Charges appears when the order has a billable merchant relationship. See Charges for billing rules.

The parent order is the customer purchase record. It can have multiple fulfillment orders; importing an order does not necessarily assign its fulfillment to Cybership.

Ready To Ship

Review the readiness issues shown on the order and resolve them before fulfillment. Check the address, product information, inventory allocation, and partial-fulfillment setting.

With partial fulfillment enabled, available items can ship while others remain outstanding.
Without partial fulfillment, all required items need inventory.
After resolving an inventory or configuration issue, use Reprocess when available to reevaluate the order.

Ready to ship does not guarantee eligibility for a picking session. Inventory must also be in pickable locations. Stock in receiving or other non-pickable locations must be moved before it can be picked.

Manage Fulfillment

Use the order's actions to start supported work. Available actions depend on the order's current state and your permissions.

Pick and ship: use Picking Sessions, Bulk Ship, or Manual Fulfillment.
Hold: add a reason and notes to pause fulfillment. Release every active hold before continuing.
Split, move, or merge: use the available action to change quantities or warehouse assignments. Review the proposed changes before confirming.
Fulfillment requests: submit work to a fulfillment provider for acceptance. If cancellation requires approval, request it and check the response; a cancellation request alone does not cancel the work.

Order status describes the work: open, scheduled, on hold, in progress, incomplete, cancelled, or closed. Request status separately tracks submission, acceptance or rejection, cancellation requests and responses, and closure.

Address Verification

When address verification is enabled, ShipOS checks the US shipping address of new and imported orders automatically before they can be ready to ship, and checks again after the address changes. To run the check yourself:

Open the order's actions and choose Verify Address under shipping and delivery.
Review Verified or Not Verified and any returned errors.
If a corrected address is suggested, compare it with the original. Select Accept correction only when appropriate.

Verification checks US addresses only. Verified addresses are protected from later sales-channel overwrites. Each address checked on an order counts once toward your plan's address verification usage, whether the check was automatic or manual.

Configure defaults in Settings → Configuration → Address Verification (opens the Cybership dashboard in a new tab). Supported order-level settings and automations can override them.

Order Routing

Shopify supplies warehouse assignments for Shopify orders. For other channels, Cybership applies its routing rules. A merchant can use warehouses operated by its fulfillment partners.

Shipment mappings configure the shipping service and delivery timeline. Review these settings if the service or deadline is unexpected. Automatic acceptance depends on configuration, readiness, and holds; check the actual request status before assuming work was accepted.