EasyPost Integration

Connect EasyPost to quote shipping rates and buy labels from your account.

Setting Up the Integration

1. Prepare your EasyPost account and the carrier accounts you intend to use.
2. Copy the appropriate API key from EasyPost.
3. Open Settings → Integrations (opens the Cybership dashboard in a new tab) and choose Add Integration → EasyPost.
4. Enter an integration name and API key, then click Connect EasyPost.
5. Review the available carriers and test the intended service.

Test keys produce test labels that cannot be used for shipping. Use a Production key for real shipments. Carrier availability depends on the connected account and service.

Shipping

Enter complete origin and destination addresses, actual package weight and dimensions, and any required customs details. Review the returned service and price before purchasing.

Use shipment mappings or rate shops for automatic selection. Use scan forms for supported end-of-day manifests.

Carrier services, prices, package limits, and international requirements depend on the account and route. Review current provider requirements when a shipment is rejected.

Troubleshooting

• Authentication failure: Check the account, credentials, and authorization. Update the connection if credentials changed.
• No rates: Check enabled carrier accounts and services, address completeness, package measurements, and service coverage.
• Purchase failure: Review the displayed error and account funding where applicable. Inspect existing labels before retrying.
• Tracking missing: Check the label and carrier tracking; a purchased label may not yet have a carrier scan.

For voiding or replacement, follow Shipping Labels. Refund eligibility and timing depend on the provider; a void request is not a confirmed refund.

For permanent connection removal, review the integration deletion impact.