Shipment Insights
Compare carrier performance, delivery trends, costs, and shipments that need follow-up.
Shipment Insights gives operations teams a post-shipment view of delivery performance and exception work.
Go to ShipOS → Shipping → Insights (opens the Cybership dashboard in a new tab). The selected warehouse scopes the dashboard.
Filter the dashboard
Every section uses the same filters:
- Time range: Last 24 hours, 7 days, 30 days, or 3 months
- Merchant: Available to 3PL teams
- Carrier
- Service: Available after selecting a carrier
Changing a filter updates the KPIs, carrier table, delivery trend, state map, and problem-shipment lists together.
Overview KPIs
The overview shows:
| KPI | What it summarizes |
|---|---|
| Avg Transit Time | Average time shipments spent in transit |
| Avg Dispatch Time | Average time from order creation to shipment dispatch |
| On-Time Delivery | Share of delivered shipments that met the expected delivery window |
| Total Delivered | Delivered shipments in the selected scope |
| Avg Shipping Cost | Average stored cost for paid labels |
| Problem Shipments | Shipments matching at least one problem category |
Carrier Performance
The Carrier Performance table compares shipment count, transit time, on-time percentage, failures, returns, and cost by carrier. Expand a carrier to see the services that produced its totals.
Use this view to compare service-level results within the same filtered warehouse, merchant, and time range.
Delivery Trend
The Delivery Trend chart groups delivered and failed outcomes over the selected period. It uses the same filters as the rest of the dashboard, so you can narrow the chart to one carrier or service.
Transit Time by State
The map shows average transit time and delivery count for U.S. destination states. Hover over a state to see its values.
Review the delivery count with the transit time. A state with only a small number of deliveries may not represent the broader network.
Problem Shipments
Problem shipments are separated into four views:
- Delayed
- Stuck
- Failed
- Not Scanned
Categories can overlap. Select a tracking code to open the shipping label, or change the shipment's investigation status:
- None
- Investigating
- Unresolved
- Resolved
Enable Hide Resolved to focus on open work. Updating an investigation status records follow-up state on the shipping label; it does not request new tracking events from the carrier.
When data is empty
Shipment Insights depends on shipping labels, stored costs, and carrier tracking events in the selected scope. If a section is empty:
- Confirm the correct warehouse is selected.
- Widen the time range.
- Clear merchant, carrier, and service filters.
- Open a shipping label and confirm that it has a carrier, tracking code, and tracking activity.