Manual Returns

Use a manual return when there is no matching order in Cybership. It starts at Pending, without a return-label step.

Creating a Manual Return

1. Open Returns (opens the Cybership dashboard in a new tab) and select Create Return → Manual Return.
2. Choose the merchant and receiving warehouse.
3. In Address, enter the customer's name and address, plus email and phone if available.
4. In Items, select the merchant's products, quantities, and return reasons.
5. Review package dimensions and estimated weight, including packaging.
6. In Notes, add any context. Customer Notes appear on the public tracking page; Merchant Notes are internal.
7. Click Create Return to assign an RMA.

Manual returns cannot be linked to an order later. If you already know the order, use a customer-initiated return. If you find it later, record the reference in internal notes.

Processing the Return

Follow the shared inspection workflow when the package arrives. Confirm ownership and item identity before recording inventory; use inspection notes and photos to document unexpected contents.

Merchants can also create manual returns for their own products and their fulfillment partner's warehouses.