Returns

Manual Returns

Create a return without an existing order in the system.

Create a return without a matching order. Manual returns start at Pending and cannot be linked to an order later.

Create a Return

  1. Open Returns (opens the Cybership dashboard in a new tab) and choose Create Return → Manual Return.
  2. Choose a receiving warehouse belonging to your fulfillment partner.
  3. Enter the customer's name and address, plus email and phone if available.
  4. Select products from your catalog, quantities, and return reasons.
  5. Review the package dimensions and estimated weight, allowing for packaging.
  6. Add notes if needed, then click Create Return to receive an RMA.

Customer Notes appear on the public tracking page. Merchant Notes are internal and can be read by your fulfillment partner.

Follow Up

Open the return to review its status, inspection results, charges, and timeline. Use Resend Label when an existing label needs to be emailed again. Your fulfillment partner handles warehouse inspection and completion; see Returns for the status flow.

Returns From Order

Create a return from an existing order when a customer wants to send back items.

Create Product POST

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Create a ReturnFollow Up