Returns From Order

Create a return for selected items from an existing order.

Create a Return

1. Open Returns (opens the Cybership dashboard in a new tab) and choose Create Return → From Order.
2. Select the order, items, quantities, and return reasons. Quantities already included in active returns cannot be returned again.
3. Choose one of your fulfillment partner's receiving warehouses.
4. Review the suggested package dimensions and weight, including packaging.
5. Add notes if needed, then click Create Return.

The return starts at Awaiting Label. Your fulfillment partner generates the label. You can create additional returns for the order while eligible quantities remain.

Customer Notes appear on the public tracking page. Merchant Notes are internal and can be read by your fulfillment partner.

Follow Up

Open the return to review its status, inspection results, charges, and timeline. Use Resend Label when an existing label needs to be emailed again. Your fulfillment partner handles warehouse inspection and completion; see Returns for the status flow.