Mobile Hospital Management
Report and resolve inventory issues using the mobile app.
What is Hospital Management?
Hospital locations are designated quarantine areas where problematic inventory is isolated during picking operations. When workers encounter issues—damaged products, stock discrepancies, wrong items, or expired goods—they report the problem and the affected source location is flagged for review. The tote remains the physical container for inventory already picked during the session and can move to hospital while the unresolved work is reviewed. This allows picking to continue for unaffected work while problem items are separated and investigated.
Hospital locations receive totes associated with unresolved picking work and any inventory already picked into them.
Reporting Issues During Picking
When picking an item, you can report a problem by tapping Report an Issue in the top right of the Pick screen:
- Select the issue reason
- Add optional notes describing the problem (optional)
- Tap Confirm Issue
- Choose one action:
- Change Location: continue picking from another location (no quarantine created)
- Quarantine Tote: report the issue and send this tote to hospital workflow
Only Quarantine Tote creates a hospital item. If you use Change Location, nothing is added to hospital.
| Issue Reason | Description |
|---|---|
| Not Enough Stock | Insufficient inventory to fulfill order |
| Damaged Product | Product is damaged or defective |
| Wrong Product | Product doesn't match expected |
| Location Issue | Cannot find product at expected location |
| Expired Product | Product is past expiration date |
| Other Issue | Other problem requiring manual intervention |
Accessing Hospital Movement
After you complete all normal pickable items in the session (while quarantined items remain):
- An alert appears: "Hospital Items - Please review and place the flagged orders in the hospital for review"
- Tap OK to navigate to the Hospital Movement screen
- Alternatively, tap the Hospital button that appears in the top right (only visible when all pickable items are completed)
Moving Totes to Hospital
On the Hospital Movement screen, you'll see all totes that had issues reported during picking:
- Select a problematic tote from the list (or scan the tote's barcode)
- Scan a hospital location barcode where the tote should be moved
- Tap Move to Hospital
You can select the tote first or scan the hospital location first - either order works. The hospital location must be a location with the hospital flag enabled.
Removing Issues
If you reported an issue by mistake and the tote is not actually problematic:
- Select the tote from the list
- Tap Remove and resume picking
- Confirm when asked "Are you sure this tote is not problematic"
The tote will be removed from the hospital list and you will be returned to the picking session.